How we handle website inquiries and personal information.

1. Information we collect

When you contact Rocky Pine Home Care through the website, by phone, or by email, we may collect your name, phone number, email address, relationship to the person seeking support, whether you have contacted AHS about home care, preferred contact method, preferred contact time, consent to be contacted, and a general message.

Our website may also collect limited technical information, such as browser type, device information, pages visited, date and time of visit, and basic server logs used to operate and protect the website.

2. Information we ask you not to send

Please do not submit health records, Alberta Health Care numbers, Social Insurance Numbers, identity documents, banking information, diagnoses, medications, or other sensitive personal information through the website form.

This website is not monitored for emergencies. For a medical emergency, call 911. For health advice in Alberta, call Health Link at 811.

3. How we use personal information

We use personal information for reasonable purposes, including to:

• respond to your inquiry;
• discuss Rocky Pine services and general CDHCI-related questions;
• arrange a follow-up conversation;
• understand whether Rocky Pine may be a suitable fit;
• operate, maintain, and secure the website;
• prevent spam, misuse, or unauthorized activity;
• keep appropriate business records; and
• meet legal, regulatory, insurance, or professional obligations.

Website inquiries are not used to make medical assessments, determine AHS eligibility, guarantee funding, or promise service approval.

4. Consent

By submitting an inquiry, calling us, emailing us, or otherwise providing personal information, you consent to Rocky Pine collecting, using, and disclosing that information for the purposes described in this policy or explained at the time of collection.

You may withdraw or change your consent, subject to legal or contractual limits. If you withdraw consent, we may not be able to respond to your inquiry or continue providing certain services.

5. When we share information

We do not sell or rent personal information.

We may share personal information only as reasonably needed, including with:

• Rocky Pine staff or authorized representatives who need it to respond;
• website, email, hosting, form-processing, or security service providers;
• legal, accounting, privacy, insurance, or other professional advisors;
• a government, regulator, court, or law enforcement body where required or permitted by law; and
• another person or organization with your consent.

6. Service providers and storage outside Canada

Rocky Pine may use third-party service providers to host the website, process website form submissions, send email notifications, maintain business email, or protect the website from abuse.

Some service providers may process or store information outside Canada. Where that happens, personal information may be subject to the laws of the country where it is processed or stored. You may contact us for more information about our use of service providers.

7. Safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.

No website, email system, or internet transmission is completely secure. Please do not send sensitive personal information through the website form or ordinary email.

8. Retention

We retain personal information only as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted by law.

General website inquiries are kept only as long as needed to respond, manage follow-up, maintain appropriate business records, and meet legal or operational requirements. When information is no longer needed, we will delete it, anonymize it, or securely dispose of it.

9. Website links and third-party content

Our website may link to third-party websites, such as Alberta Health Services resources, maps, or other informational pages. Those websites are not operated by Rocky Pine. Their privacy practices are governed by their own privacy policies.

10. Access and correction

You may request access to personal information Rocky Pine holds about you, or ask us to correct information you believe is inaccurate or incomplete.

Please contact us in writing using the contact information below. We may need to confirm your identity before responding. In some cases, access may be limited where required or permitted by law.

11. Contact us

Questions about this Privacy Policy or Rocky Pine's privacy practices can be sent to:

12. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised "Last updated" date.